Complaints
I have a complaint, now what?
Service is our top priority and only with your feedback can we improve this service even further. Please send an e-mail to [email protected], stating 'Complaint' and your order number. We will then try to find a solution together. If this does not lead to a solution, then it is possible to register your dispute for mediation via WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/dispute/ . It is also possible for EU consumers to register complaints via the ODR platform of the European Commission. The ODR platform is available at http://ec.europa.eu/odr.
